To keep you fully informed, we provide real-time updates on the status of your transaction. Each stage is explained clearly so you know exactly where your transaction stands and whether any action is required from you. To request a transaction update, please enter your email address and the payment reference we provided to you via email when you created your transaction request. Please note: all direct communication, such as document requests or additional questions, is carried out exclusively via email. If we need further information from you, you will be contacted directly there. For any other inquiries, you can always reach our support team at [email protected].